1. Introduction
At TCTen Projects (“we”, “us”, “our”), we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit TCTenProjects.com or use our content subscription services.
By using our website or services, you agree to this policy.
2. Information We Collect
Information you give us
• Name, email address, phone number, and business name
• Billing and payment details (processed by third-party payment providers)
• Brand assets, raw footage, images, content briefs, and any materials you share with us
• Messages you send through our contact forms, email, or chat
Social media account information
• Access to your social media accounts or business pages, when you authorize us to manage them
• Account insights and analytics, such as reach, engagement, and follower data
Information collected automatically
• IP address, browser type, device information, and pages visited
• Cookies and similar technologies (see Section 6)
3. How We Use Your Information
We use your information to:
• Deliver our services, including social media editing, short-form video, carousel and static content, content planning, captions, post scheduling, and performance reporting
• Communicate with you about your account, projects, and support requests
• Process payments and send invoices
• Improve our website, services, and client experience
• Send updates or offers, only where you have opted in
• Comply with legal obligations
4. Access to Your Social Media Accounts
When you grant us access to your accounts, we only use that access to perform the services you requested. We never post content you have not approved, and we never sell or share your login credentials. You can revoke our access at any time through your platform settings or by contacting us.
5. Sharing Your Information
We do not sell your personal information. We may share it only with:
• Service providers who help us operate, such as scheduling tools, AI-assisted editing tools, analytics platforms, payment processors, and email software
• Social media platforms, as needed to publish content and pull reports on your behalf
• Legal authorities, when required by law or to protect our rights
• Business successors, in the event of a merger or sale of our business
All partners are required to protect your information and use it only for the agreed purpose.
6. Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences, understand how visitors use our site, and measure the performance of our marketing. We may use analytics and advertising pixels (for example, Google Analytics or Meta Pixel). You can disable cookies in your browser settings, though some features may not work properly.
7. Data Retention
We keep your information only as long as needed to provide our services, meet legal and accounting requirements, or resolve disputes. When it is no longer needed, we delete or anonymize it.
8. Data Security
We use reasonable technical and organizational measures to protect your information, including access controls and secure tools. No online system is completely secure, so we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your information
• Object to or restrict certain uses
• Withdraw consent or opt out of marketing emails at any time
To exercise these rights, contact us using the details below.
10. Third-Party Links
Our website may link to third-party sites and social platforms. We are not responsible for their privacy practices and encourage you to review their policies.
11. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 18.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.
13. Contact Us
Questions about this Privacy Policy? Contact us